We only ship within the United Stated of America.
We usually ship within 1-2 business days of receiving cleared payment, when the items are in stock. If the item is no longer stock the customer will be notified right away and can choose to wait until it is restocked or cancel and get a full refund. Unless otherwise noted, buyer pays shipping.
Items will only be shipped to the location of buyer.
Under 4 cartons can be shipped via UPS and typically take 3-4 business days. Larger purchases will be sent via LTL on a pallet. Average delivery time is 5-8 business days. Typically the freight company will contact the customer 24-48 hours prior to delivery to schedule a delivery window.
Customer is financially responsible for any additional services or storage fees added on after the order has been placed. The driver is not allowed to bring any cartons into the home for liability reasons.
Due to the possibility of delays out of our control due to things such as weather, it is highly recommended to wait to schedule your installation until the material has arrived safely.
We process every order within 24 orders of checkout. Our business hours are from 8-5:00 M-F CST. Orders placed after 3:00 pm CST cannot be guaranteed shipping that day. If you need 2nd day air or Next day air service please call / text us directly for best results Kristy 1-708-595-7438
In the event that a purchase is cancelled, per customer request, prior to the product shipping, the customer will be responsible for a 6% processing fee deducted from the full refund.
Returns are only accepted within 30 days on sealed, undamaged cartons. If you product has arrived damaged/incorrect, it must be noted "damaged" or "incorrect" on the Bill of Lading and you should contact us via Getmyfloors2@gmail.com within 24 hours. The customer is responsible for all shipping costs to return the cartons to the shipping warehouse, along with a restocking fee per the manufacturer. Returns are not accepted on trim / transitions / vents as those are custom made to order.