POLICIES

SHIPPING POLICY

We currently ship only within the contiguous United States (lower 48 states).

Processing & Shipping Times

  • Orders are typically processed within 1–2 business days of receiving cleared payment, provided items are in stock.

  • If an item is out of stock, we will notify you promptly so you may choose to wait for restock or receive a full refund.

  • All shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, holidays, or any circumstances beyond our control.

Shipping Methods

  • Orders under 4 cartons generally ship via UPS, FedEx, or similar carriers and typically arrive in 3–4 business days.

  • Larger orders ship via LTL freight on a pallet, with an average delivery time of 5–8 business days. Freight carriers will usually call 24–48 hours in advance to schedule delivery.

  • All LTL freight deliveries are curbside only — drivers cannot bring cartons into your home for liability reasons.

Remote or Difficult Delivery Locations

If the delivery address is in a remote or difficult-to-access area (e.g., limited road access, island delivery, steep terrain, restricted neighborhoods, or requiring special equipment), additional delivery fees may apply.

  • We will contact you with a quote for approval before shipping.

  • If delivery is not feasible, we reserve the right to cancel the order and issue a refund.

Customer Responsibilities

  • When the freight reaches the local terminal, you must respond to the carrier’s scheduling call promptly to avoid storage fees.

  • If you miss your scheduled delivery, additional redelivery fees may apply.

  • For orders shipped without a required signature, you are responsible for promptly moving materials indoors to protect them from weather or damage.

  • Do not schedule installation until all materials have been received and inspected.

Damage in Transit

  • Upon delivery, inspect your shipment before signing. Any visible damage or shortages must be noted on the Bill of Lading.

  • Photos of the damage must be emailed to Getmyfloors2@gmail.com within 24 hours.

  • Failure to note and document damage at the time of delivery may void your ability to file a claim.

Expedited Shipping

  • Orders placed before 12:00 PM CST on business days are eligible for same-day processing.

  • For Next Day Air or 2nd Day Air, call or text Kristy at 1-708-595-7438 prior to ordering.

RETURN AND REFUND POLICY

Order Cancellations

  • Orders canceled prior to shipping are subject to a 6% processing fee, deducted from the refund.

Return Eligibility

  • Returns are accepted within 30 days of receipt, for sealed, undamaged cartons only.

  • All returns require written pre-authorization (RMA) before being shipped back.

  • Returns must be shipped in original packaging and in resalable condition.

  • Non-returnable items include: trim, transitions, vents, custom orders, and special-order items.

Return Process

  • The customer is responsible for all return shipping costs and applicable manufacturer restocking fees.

  • Refunds will be processed after inspection and approval of returned items.

Damaged or Incorrect Products

  • Any damaged or incorrect items must be noted on the Bill of Lading and reported within 24 hours to Getmyfloors2@gmail.com with photos.

  • Replacement or refund will be determined after review.